As a Cruiser, Do You Know Your Rights?

If you don’t remember the Carnival Triumph engine fire and power loss in the Gulf of Mexico in February 2013, be glad.

It wasn’t one of the industry’s shining moments.

But it did have one positive outcome: in the wake of the event, the industry was spurred to create the Cruise Industry Passenger Bill of Rights in May of that same year.

With its upcoming five year anniversary, it’s a good time to revisit the proclamation.

So, what is it exactly? 

It’s a set of standards for the cruise lines to ensure we are safe, comfortable and well cared for during our cruise.

It was created by the Cruise Lines International Association (CLIA), the trade association for the cruise industry. To continue to be part of CLIA, its more than 50 cruise line members had to pledge to abide by these standards.

In short, you’ll be pleased to know that Carnival, Celebrity, Cunard, Disney, Holland America, Princess, Norwegian and Royal Caribbean are part of CLIA and are thus bound to comply.

They have agreed that you, as a cruiser, have the right:

To get off a docked ship if basic essentials such as food, water, restroom facilities and medical care can’t be provided onboard*

To access full-time, professional emergency medical attention while you’re on the ocean, until you can get it on land

For a ship that’s well trained in emergency and evacuation procedures

These relate to mechanical failure on board:

For a full refund for a trip cancelled, or partial refund for one ending early because of such a failure

For lodging if you have to get off the ship and stay overnight in an unscheduled port if a cruise ends early because of a mechanical failure

To get transportation to the port of disembarkation or your home city if the trip ends early for the same reason

Timely updates on itinerary changes due to mechanical failure

Needless to say, we all hope we don’t need to test out these rights on our cruise, but it’s comforting to know the lines have committed to adhering to them in case something does, indeed, go wrong.

Now, the cruise lines have some expectations of their own from us. Check back in two weeks as we take a look at the cruise contract. 

If you’re not sure what that is, it’s that long document with the tiny print that you electronically sign when you check in online. And if you’ve never read it, you’re not alone.

See you in two weeks!

*Subject to the ship’s concern for safety and port immigration requirements

Source: cruising.org

Cruising with a Travel Agent

The cruise industry wants you to use a travel agent. In fact, some cruise lines turn finding their phone numbers into a treasure hunt.
 
But don’t despair, there are really many good reasons for using a travel agent when you cruise. I recapped these in an earlier blog post.
 
Finding an agent is like finding a doctor or hair stylist—you might have to go through a few before you find the right one. Here’s my take on the right one:
 
Cruise-wise. Cruising is a special kind of travel and unless a travel agent has done a fair amount, it’s going to be hard to give advice. You’ll want one who’s cruised, books a lot and knows the lines.
 
Willing to share. When a travel agent won’t tell you what’s right or wrong about a ship, find someone else. While the agent gets paid by the cruise line, it won’t do you any good if you get steered to a ship or trip that’s wrong for you.
 
Shows they care. You want the agent to care if you had a good time, be interested about your experience so he or she can learn from it and be more useful to others. One travel agent called us after every trip to find out how it went.
 
Available when you are. Work during the week? It’s not too useful when the agent has no weekend hours. Trip planning takes time and if you’re like me, the only time that works is the weekend.
 
Doesn’t procrastinate. After all the planning and you’ve finally booked, it can be pretty frustrating to then have to wait weeks for the confirmation/booking number. The best agents will turnaround the paperwork quickly.

Tells you what you need to know. Like you’re going to need a passport, even if you’re just going to the Caribbean. When you need to be at the pier. That you’ll give up your luggage way before you get on board.

Doesn’t make a cancellation worse. It’s painful enough when a trip has to be cancelled. You don’t need that pain deepened when the travel agent socks you with a fee. Some agents do, indeed, charge for cancellations, and this fact can be hidden in small print on their documents. Be sure to ask upfront to prevent unpleasant surprises.
 
Find out how you benefit. With the competition for business, most travel agents will offer bennies to book with them. Don’t be shy—ask. We’ve received a wide range of extras—from free drink packages to free travel insurance to shipboard credits.
 
Where to look. So, how do you find a travel agent? The usual ways, like asking friends and family. If your community hosts a cruise travel show, that’s a good way to way to hook up with an agent—that’s how we found ours.
 
Or, visit the website of the Cruise Lines International Association (CLIA), the cruise lines’ trade association, to find an agent near you who specializes in cruising. Their agents have the designation “Certified Cruise Counselor,” which they earn both through coursework and putting in time at sea. CLIA offers agents levels of certification—up to a “PhD” in cruising. To use the search tool on CLIA’s website, on the homepage, select “Vacations” and from “CLIA’s Cruise Tools” in the middle of the screen and select “Cruise Expert Finder.”
 
Do take the time to find a good agent—it will pay off by making sure you get the vacation you want and your hard-earned dollars go the furthest.
 
Musing’s Top Tip: For more on the benefits of using a CLIA-certified travel agent, see this brief video put together by the association.