Cruising with a Travel Agent

The cruise industry wants you to use a travel agent. In fact, some cruise lines turn finding their phone numbers into a treasure hunt.
 
But don’t despair, there are really many good reasons for using a travel agent when you cruise. I recapped these in an earlier blog post.
 
Finding an agent is like finding a doctor or hair stylist—you might have to go through a few before you find the right one. Here’s my take on the right one:
 
Cruise-wise. Cruising is a special kind of travel and unless a travel agent has done a fair amount, it’s going to be hard to give advice. You’ll want one who’s cruised, books a lot and knows the lines.
 
Willing to share. When a travel agent won’t tell you what’s right or wrong about a ship, find someone else. While the agent gets paid by the cruise line, it won’t do you any good if you get steered to a ship or trip that’s wrong for you.
 
Shows they care. You want the agent to care if you had a good time, be interested about your experience so he or she can learn from it and be more useful to others. One travel agent called us after every trip to find out how it went.
 
Available when you are. Work during the week? It’s not too useful when the agent has no weekend hours. Trip planning takes time and if you’re like me, the only time that works is the weekend.
 
Doesn’t procrastinate. After all the planning and you’ve finally booked, it can be pretty frustrating to then have to wait weeks for the confirmation/booking number. The best agents will turnaround the paperwork quickly.

Tells you what you need to know. Like you’re going to need a passport, even if you’re just going to the Caribbean. When you need to be at the pier. That you’ll give up your luggage way before you get on board.

Doesn’t make a cancellation worse. It’s painful enough when a trip has to be cancelled. You don’t need that pain deepened when the travel agent socks you with a fee. Some agents do, indeed, charge for cancellations, and this fact can be hidden in small print on their documents. Be sure to ask upfront to prevent unpleasant surprises.
 
Find out how you benefit. With the competition for business, most travel agents will offer bennies to book with them. Don’t be shy—ask. We’ve received a wide range of extras—from free drink packages to free travel insurance to shipboard credits.
 
Where to look. So, how do you find a travel agent? The usual ways, like asking friends and family. If your community hosts a cruise travel show, that’s a good way to way to hook up with an agent—that’s how we found ours.
 
Or, visit the website of the Cruise Lines International Association (CLIA), the cruise lines’ trade association, to find an agent near you who specializes in cruising. Their agents have the designation “Certified Cruise Counselor,” which they earn both through coursework and putting in time at sea. CLIA offers agents levels of certification—up to a “PhD” in cruising. To use the search tool on CLIA’s website, on the homepage, select “Vacations” and from “CLIA’s Cruise Tools” in the middle of the screen and select “Cruise Expert Finder.”
 
Do take the time to find a good agent—it will pay off by making sure you get the vacation you want and your hard-earned dollars go the furthest.
 
Musing’s Top Tip: For more on the benefits of using a CLIA-certified travel agent, see this brief video put together by the association.

What Gets Better as it Gets Older? Cruising.

Those of us who have been cruising for a while tend to look back wistfully at what’s gone out to sea—midnight buffets, five-course dinners, chocolates and cards on our pillows, little shampoo bottles and Q-tips.
 
But in many ways, cruising is better than ever. Consider this:
 
Bigger ships make a bigger bang. Think of all the bells and whistles that didn’t exist before. Like

Chicago on the high seas, via the Allure

more balcony rooms. 3D movies and bumper cars. Rock climbing and zip-lining. Broadway shows. Glass-blowing and cooking demos.
 
Ships come in all sizes. The cruise lines keep pumping ‘em out, large and small, and that’s only a good thing. Want to go to exotic ports and get to know your fellow travelers? A small ship’s for you. Surfing and skating is your thing and don’t mind sharing space with 5,399 other travelers? There’s one for you too.
 
Backstage is the new front stage. Once a word-of-mouth thing, galley tours, backstage tours and if you’re lucky, even bridge and engine room tours, are standard fare on today’s ships. Think of the useful tidbits you’ll walk away with—pounds of coffee consumed each day and how fast the ship goes at night.
 

Stainless steel galore on a Princess galley tour

The smoke out. We all breathe easier these days with smoking banned on most ships in most places. Even in those palaces of puffing—the casinos.
 
Ways to health. There are more and better ways to be healthy onboard, with well-equipped fitness centers and classes, jogging tracks and health-food style restaurants. Royal Caribbean’s Oasis class ships and many Celebrity ships have no-cost healthy dining choices that, for the most part, are better than what they serve up in their MDR or buffet.
 


Hand wash reminder on
Celebrity's Constellation

Sanitation savvy. Alas, the cruise lines have had their share of experience with norovirus, which has made them pros at avoiding and containing it. Sanitizers are everywhere and Princess won’t let you near the buffet without a spray.
 
Safety takes center stage. There is no better time than now to cruise when it comes to safety. With the Concordia and engine room fires still fresh in everyone’s memory, the cruise lines are going out of their way to reassure the public that cruising is as safe as ever. There’s new attention to muster drills, installation of backup generators and other safety measures.
 
Steady and stable. The big new ships today are more stable than the ones that came before. There have been many improvements in design that have made them more solidly built. We’ve been amazed that we’ve felt very little movement onboard. In fact, after 16 trips, we’ve not used seasickness medication once.
 
More demand equals more fun. Demand for cruising—at least outside the U.S.—has been growing, encouraging the cruise lines to build more ships, each outdoing the next with fun features and other ways to entice and excite us, making cruising more intriguing than ever. And best yet--keeping costs on an even keel.